Shipping policy

Shipping Policy
Kinatzo
Effective Date: August 9, 2026 Contact Information
Kinatzo
201 Beall St NW, Lenoir, NC 28645, United States
Phone: +1 724-437-9909
Email: contact@kinatzo.com 1. Shipping LocationsWe currently ship exclusively within the United States. We do not offer international shipping at this time. 2. Processing TimeOrders are typically processed within 1–2 business days after payment is confirmed (excluding weekends and public holidays). During peak seasons or promotional periods, processing may take slightly longer. You will receive an email confirmation once your order has been shipped. 3. Estimated Delivery Times
  • Standard Shipping: 3–6 business days after processing
  • Faster options (when available): 1–2 business days after processing
Delivery times are estimates only and begin once the order has been processed and handed over to the carrier. Actual delivery may vary depending on your location, weather conditions, carrier delays, or other factors beyond our control. 4. Shipping CostsShipping costs are calculated at checkout based on:
  • Order weight and dimensions
  • Shipping method selected
  • Destination address
Any applicable taxes or fees will also be shown at checkout. 5. Order TrackingOnce your order ships, you will receive a shipping confirmation email containing a tracking number (when available). You can use this number to track your package on the carrier’s website. 6. Shipping AddressPlease ensure your shipping address is complete and accurate at the time of purchase. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at contact@kinatzo.com (mailto:contact@kinatzo.com). Changes may not be possible once the order has been processed. 7. Undeliverable PackagesIf a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to pick up from a holding location:
  • We will contact you using the information provided.
  • Additional shipping fees may apply to reship the order.
  • If we cannot reach you or receive a response within a reasonable time, the order may be refunded (minus original shipping costs) at our discretion.
8. Lost or Damaged Packages
  • If your package appears lost in transit, please contact us at contact@kinatzo.com (mailto:contact@kinatzo.com) so we can investigate with the carrier.
  • If your package arrives damaged, contact us within 7 days of delivery and provide photos of the damage and packaging. We will work with you to resolve the issue (replacement or refund) according to our Return and Refund Policy.
9. Business DaysBusiness days are Monday through Friday, excluding U.S. federal holidays. 10. QuestionsIf you have any questions about shipping, delivery times, or your order status, please contact us: Kinatzo
201 Beall St NW, Lenoir, NC 28645, United States
Email: contact@kinatzo.com
Phone: +1 724-437-9909 Thank you for shopping with Kinatzo!