Refund policy

Return and Refund Policy
Kinatzo
Effective Date: August 9, 2026 Contact Information
Kinatzo
201 Beall St NW, Lenoir, NC 28645, United States
Phone: +1 724-437-9909
Email: contact@kinatzo.com 1. ReturnsWe want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return most unused items within 30 days of the delivery date for a refund or exchange. To be eligible for a return:
  • The item must be unused, in its original condition, and in the original packaging (including all tags, labels, and accessories).
  • Proof of purchase (order number or receipt) is required.
  • Certain items may be non-returnable (see section 5 below).
2. How to Initiate a Return
  1. Contact us at contact@kinatzo.com (mailto:contact@kinatzo.com) or call +1 724-437-9909 within 30 days of delivery.
  2. Provide your order number, reason for return, and photos if requested.
  3. We will send you a Return Merchandise Authorization (RMA) number and return instructions.
  4. Ship the item back to:
    Kinatzo
    201 Beall St NW
    Lenoir, NC 28645
    United States
Please include the RMA number clearly on the outside of the package. Returns without an RMA may be refused. 3. RefundsOnce we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
  • You are responsible for return shipping costs unless otherwise stated.
4. ExchangesIf you need to exchange an item for a different size, color, or product, please contact us first. Exchanges are subject to product availability. 5. Non-Returnable ItemsThe following items cannot be returned:
  • Personalized or custom-made products
  • Perishable goods
  • Intimate or sanitary items (for health and safety reasons)
  • Gift cards
  • Items marked as final sale
  • Products that have been used, damaged, or altered by the customer
6. Damaged or Defective ItemsIf your order arrives damaged, defective, or incorrect:
  • Contact us within 7 days of delivery at contact@kinatzo.com.
  • Include photos of the damage/defect and the packaging.
  • We will arrange a free return or replacement at no cost to you.
7. Delivery TimeStandard delivery within the United States typically takes 3–6 business days. Some orders may arrive in 1–2 business days depending on location and shipping method selected. 8. Late or Missing RefundsIf you haven’t received your refund after the processing time:
  1. Check your bank account or credit card statement again.
  2. Contact your payment provider.
  3. If you still have not received it, email us at contact@kinatzo.com.
9. QuestionsIf you have any questions about our Return and Refund Policy, please contact us:
Email: contact@kinatzo.com
Phone: +1 724-437-9909 Thank you for shopping with Kinatzo!